Personal purchases
For change of mind, tell us within 14 days of receiving your online order, then post it back within a further 14 days. You arrange the return postage. There is no restocking fee, and you may inspect or try on the garment as you could in a shop. We refund the item and, when the whole order is cancelled, the cost of standard outbound delivery. We issue the refund within 14 days of receiving the goods back or receiving evidence that you sent them. To change colour or size, return the original and place a new order. If a garment is faulty or incorrect, email us for return instructions; your statutory rights apply.
Business purchases
Change-of-mind business returns require written authorisation. The charge for an approved return is the greater of £30 or 22% of the goods value. If returns exceed 3% of trade purchases in the last 12 months, the charge is 27%, with a £50 minimum. Business returns must be authorised, within 28 days, unused, undecorated and in original packaging. Exclusions include discontinued and seasonal lines, samples, underwear, non-core stock and safety garments. Email your order number and product codes before sending anything. We will confirm eligibility, carriage costs and charges in writing. Faulty or incorrectly supplied goods are handled separately.